Legal

Terms of Service

16 yrs
serving Greater Houston
★ 4.9 / 5
from 21 verified reviews
Licensed & insured
TxDMV + US DOT/MC on file

Get your free flat-rate quote

Send the details and a firm written price comes back within the business hour.

Someone from our dispatch desk — a person, not a bot — writes back within one business hour. It costs nothing to ask and locks nothing in; what you share stays with us, never sold or passed along.

In plain English: we quote a flat rate and stick to it, your deposit is refundable up to 48 hours before move day, and if something gets damaged you have nine months to file a claim.

Quotes and pricing

Quotes from Orange Movers are free and carry no obligation. A written flat rate is based on what you tell us about your home, your belongings, and access at both addresses. If the job changes materially, an extra stop or a storage unit we weren’t told about, we agree a revised figure with you before doing the extra work.

Deposits and cancellation

A $95 deposit reserves your date and is credited against your final bill. Cancel or reschedule more than 48 hours before your arrival window and the deposit comes back in full. Inside 48 hours, it covers the crew time we’ve already set aside for you.

Payment

The balance is due when the job is complete. We accept major cards, checks, and cash. Hourly jobs bill against the written minimum: two hours Monday through Thursday, three hours Friday through Sunday.

Liability for your belongings

Every move includes released value protection at $0.60 per pound per article, the federal baseline, at no extra charge. Full-value protection is available for 1-3% of your declared value and must be arranged before move day. Claims for loss or damage must be filed within nine months of delivery, in writing, and our office will walk you through the paperwork.

What we can’t take

Hazardous materials, perishables, and anything Texas law keeps out of a moving truck stay with you. Not sure about a specific item? Ask the office before move day.

Our on-time commitment

Your quote states a one-hour arrival window. For every full hour our crew arrives past it, $25 comes off your bill. Storms that close Houston roads are the one exception, and we’ll be on the phone with you early if that’s brewing.

Governing law

These terms are governed by the laws of the State of Texas, and any dispute belongs to the courts of Harris County, TX.